Can't ping PacsOne. Not listening on selected port.

wtang · Post by **wtang** » Mon Feb 12, 2007 5:40 pm

I am trying to install a trial version of PacsOne Premium for a friend who wants to try it. I gave him a demo of the PacsOne running in our facility and he liked what he saw. However, I'm having difficulty getting PacsOne working on a new server for him.

PacsOne, MySQL, PHP, Imagick, etc. all installed fine. I can log into PacsOne through a browser. The problem is I can't ping (Dicom Echo) the new PacsOne server from my original PacsOne server. I want to forward a study from my orginal PacsOne server to the new server running the PacsOne trial version, but I can't. When I run "netstat -a" I don't see anything listening on port 104 (which is the port I chose). I can see that the PacsOne Premium service is running. And I can see PacsOne running in the Task Manager.

What can the problem be?

Regards,
Warren
Richmond Hill Radiology

Post by **pacsone** » Mon Feb 12, 2007 6:48 pm

If you see both PacsOne.exe and PacsOneSrv.exe running from the Windows Task Manager, then your trial license should be fine.

Check the ServerPortNumber value under the following Registry sub-key:

Code: Select all

HKEY_LOCAL_MACHINE\Software\RainbowFish Software\PacsOne\${AeTitle}\ServerPortNumber

and see if it's been set to port 104 you are expecting.

If not, you need to re-run the PacsOne installer (Setup.exe) under the directory where PacsOne is installed, enter the same AE Title, database, username/password, and the correct port number you want PacsOne to listen to.

wtang · Post by **wtang** » Mon Feb 12, 2007 7:24 pm

Checking that registry key, I do see that the ServerPortNumber is 104 as I expected. So that's not the problem. But looking at the Windows Task Manager, I only see PacsOneSvr.exe running. I don't see PacsOne.exe running. Is that a clue to the problem?

Regards,
Warren Tang

Post by **pacsone** » Mon Feb 12, 2007 7:56 pm

The trial license seems to be either missing or invalid, if you don't see both PacsOne.exe and PacsOne.exe running from the Task Manager.

You can send the current trial license on this server to mailto:pacsone@pacsone.net, along with the output text of the following command run from a shell on this server:

Code: Select all

C:\>ipconfig /all

wtang · Post by **wtang** » Mon Feb 12, 2007 8:37 pm

OK, I just emailed those 2 items to you.

PacsOne Server

Can't ping PacsOne. Not listening on selected port.

I don't see PacsOne.exe in the task manager

OK, I just emailed those 2 items to you