PacsOne Server

Hi , I am not all that familiar with SMTP and what I am supposed to setup in order to e-mail confirmation messages on failed jobs.

Is this the same SMTP server as my e-mail provider/ISP gives to me?

i.e. embarq, or cox.net ?

Please can you give me a better idea of how i need to set this up.

Everything i have tried has not worked.

Thanks
Bob - MBI X-Ray

You should be able to configure a SMTP server from your ISP with the following information:

- The hostname or IP address of the SMTP server
- A valid email user account and password on that SMTP server

This configuration should be very similar to the way you configure the email accounts for your email clients such as Outlook, Outlook Express, etc., where you enter the hostname/IP address of the SMTP server, the TCP port (default is 25), and a valid email account/password.

I cannot get this function to work properly.

But when i go to Statistics report under tools and select get report on a selection of studies , it will properly e-mail me the stats if i click on the "Email Report to Me" button under Get Report in Tools.

When a job has failed , under job status it says it successfully sent a email about the failed job , but 4 different e-mail accounts have all failed at recieving this. Is there somewhere i can check for this? any error log i can look in?

Thanks,
Bob
MBI X-Ray

Can you check if the Email Notify Users About Failed Jobs option is enabled by the Administrator ("root")? (Login as Administrator, click on Configuration page and check that radio box)

Yes Email Notify users about Failed Jobs is checked. It also says under the Job Status that it was successful:
how long does it take for the e-mail to get through?

anyway i could test it?

thanks
Bob

If the email job was successful, then it means the transaction with the SMTP server has been completed, and it'll be up to the SMTP server to deliver the email to its recipient (s).

You can also check the transaction logs with the SMTP server from the log/emailfailedjob.log file.