We use PACSONE 6.1.3 Premium to receive images from several major PACS systems. We have been noticing for a while that the demographics are getting changed somehow on receipt. The name will show up on PACSONE differently than it was sent.
Most times the name will be correct for the first exam received and then the entire name will be in the last name field for the subsequent studies.
Since we are auto-routing the studies it creates a mismatch and requires manual intervention to resolve the issue.
Any idea what may be at issue?
Patient Demographics change
PacsOne Server does not change any patient demographics information, i.e., received as-is, unless the users have explicitly defined specific Data Element Coercion rules in the Tools->Data Element Coercion or the Tools->Anonymization Template menus. So you should check these menus and make sure there is no unexpected Data Element Coercion or Anonymization Template defined.